Welcome to Communication Strategy Consultants
Based in New York City, Communication Strategy Consultants has over twenty-five years of experience in Employee Engagement, Leadership Training, Organizational Development and Customer Service Strategy Development focused on Management Training, Supervisory Training and Blended Leadership Development, assessment and training.
We provide the Employee Engagement process and program " Leading 2 Engage " using the state of the art ee9 survey as well as training for Customer Service, Management , Leadership and Supervisors complete with computer scored video-based pre and post assessment providing motivational feedback along with 360 degree feedback and Individual Development Plan ( IDP ) creation in classroom format, video, online and electronic delivery; and "blended learning" formats that combine instructor lead courses, include video, and multi-media presentations and materials.
We provide several forms of our Customer Service training programs focusing on "Dealing With Difficult Customer Situations" , " Delivering Customer Focused Service " Call Center Analysis and Service Recovery that will keep customers " Loyal for Life " designed specifically for different aspects of the Healthcare industry including strategies for optimizing HCAHPS scores. If you have a training and/or organizational development need the likelihood is high that we have an answer for you l.We also provide, and guarantee , the cost saving " Buck A Day " employee idea campaign. You may want to experience a free sample program by participating in a free on-line training course as a free demonstration of what is available in our e training leadership curriculum or blended learning format. Simply go to http://www.vital-online.com/cscdemo.html.
|
 |
MAP - Managerial Assessment of Proficiency (click here)
At a time when change is accelerating at unprecedented speed, many of the factors that lead to accomplishment for managers and supervisors remain unchanged. MAP remains the leading objective, video-based, assessment of managerial competence in the world. MAP holds this position of leadership for good reason because it causes people to take active ownership of their development, gets them motivated to participate in learning, and for the first time, provides hard evidence of the results of learning what has been called soft skills in the past.People who have been assessed via MAP and are following their Individual Development Plan ( IDP ) attend training sessions as "developers", eager to learn , grow and positively change their behavior. MAP graduates do not show up for training as " vacationers" simply passing the time or worse as "prisoners" who admit that you may have their body but not their mind.
|
|
Managing to Excel (click here)
Half-day Excel Workshops are complete hands-on experiential training modules, ready to be delivered by your training staff, or better yet, other managers who will be around to make sure that the lessons learned will be transfered from the workshop to the workplace where the real results are created. Each competency is isolated for training in its own workshop.
The Leader's Guide provides the facilitator with lesson plans, a PowerPoint presentation, handouts, and guidance on leading experiential exercises. Everything the facilitator of the session needs is included. We can run this program for you or provide everything that your people will need to run it in-house on their own, let us know if you want to take a closer look at MAP and Excel today via our on-site contact form
|
 |
360 Degree Feedback - Perspectives
Perspectives is the ideal 360-Feedback rating assessment for providing information on how a manager utilizes the 12 fundamental managerial competencies. It also includes ratings for 5 leadership competencies. The Perspectives competency model aligns perfectly with the MAP/Excel Development System.
MAP measures what a manager knows, while Perspectives measures how a manager deploys that knowledge in the real world. A detailed report provides an easy to understand graphical rating of both the required proficiency and rated proficiency for all competencies, and comes complete with Development Suggestions.
(click to open PDF)
(click to visit news release)
|
|
|
