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Blended Training

 

(MAP) Managerial
Assessment of Proficiency

 

Managing to Excel:
competency-based
management training

 

Customer Service (CSR):
service excellence development and training for managers and staff

 
Service First Video Library

Healthcare Edition

Productivity Improvement
and Cost Reduction
Leadership Development

Sales and Sales
Management Training

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Leadership Solutions Series

The Leadership Series Brochure
- Vital Leadership Curriculumn (PDF)

For more on leadership and management development:

- Attaining Excellence (HTML)

Management Training Brochures
- Managerial Assessment of Proficiency (MAP) (PDF)
- Managing to Excel (PDF)
- The Spirit of Excellence (PDF)

Our Leadership Solutions Series “Turn-Key” Instructor Kits have been revised and updated. The content has been updated, enriched, expanded, & reordered, videos have been completely redone, some titles have changed. DVD is now available.Courses are available on-line as stand-alone modules or as part of blended learning.The entire series is designed to make a poitive impact on your total customer service excellence initiative. You will have unlimited access to a dedicated website for facilitators and student participants. This website will help you deliver outstanding workshops and help students retain and apply what is learned.

Some of the areas covered in the Leadership Solutions Series include:

  • Essential Skills of Leadership
  • Essential Skills of Communicating
  • Managing Complaints
  • Improving Work Habits
  • Developing Performance Goals & Standards
  • Providing Performance Feedback
  • Coaching Job Skills
  • Delegating
  • Communicating Up
  • Effective Discipline
  • Supporting Change
  • Resolving Conflicts

Contact Communications Strategy Consultants now by clicking here. our mission We are committed to... focus on the core business areas of leadership, sales, service, and productivity offer the most practical learning solutions for the best value provide our solutions in multiple formats to fit client needs deliver top quality in all products and services build solutions that actually change behavior our strategy Our classroom, on-line training as well as blended learning solutions win awards for excellence, yet we are the fee effectiveness leader. How do we do it? We leave complex and abstract to others - we stay practical and relevant. We continuously adapt and integrate effective new adult learning technologies. We can deliver locally for your people through a global network of experienced consultant partners. We get results for our clients, and thus they remain loyal. Contact us for more information by using the form on this site or call 212 362 5215 by sending an e mail to info@communicationstrat.com If you would like a Free fifteen day demonstration of one of our courses on-line go to http://www.vital-online.com/cscdemo.html

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