Supporting Organizational Change
"Desire is the key to motivation, but it's the determination and commitment to an unrelenting pursuit of your goal --- a commitment to excellence --- that will enable you to attain the success you seek."
--- Mario Andretti
Is Your Organization Supporting Change Effectively ?
Mario Andretti also said, "If everything seems under control, you're just not going fast enough."
Given the condition of today's economy, business and personal careers, some people may feel like accelerating from zero to 60 in 60 seconds is impossible. Although the economy is moving slowly, business needs have grown rapidly as some organizations are working harder with fewer people. As many industries face layoffs, those employees left behind often feel like they are choking on the dust of their former co-workers. Today's work environment has more to do, increased anxiety and new fears.
Chances are, your employees are weary and disengaged with the business. With your workers stuck in the mud, it becomes difficult for the organization to be competitive. The circumstances businesses face today will forever change organizations. With this change comes adjustment in order for the organization and its employees to thrive. In reality, change is often good, but peoples' reactions to change is often unpredictable.
One negative effect of confusion and fear generated by staff perceptions of change is less attention paid to providing excellence in customer service to both internal and external customers. Its hard to stay a fully engaged employee when staff members are busy worrying about how change will affect them personally. Providing world-class customer service . particularly now , will support today's business results and position your organization for the opportunities that the future is sure to bring.
When managing change in organizations, it is best to be as honest as possible with your employees. Assisting supervisors in learning how to make positive use of change helps them interpret change factors and articulate them to team members. Clear communication can reduce anxiety. And when new initiatives come along, supervisors can help employees accept the changes more quickly. At the same time, you want to see an increase in employee motivation and employee engagement for becoming more productive on the job.
Communication Strategy Can Help Your Organization Succeed
Our " Supporting Change " seminar is a four-hour course designed to help your supervisors and team leaders understand change in the organization and support the struggles their team members are facing. This program . like the majority of our learning programs , is available in workshop , on-line or blended formats which we can facilitate for you or you can run using fully detailed leader's guides , DVDs and PowerPoint materials. The seminar also aids leaders in helping employees become a part of and feel like a stakeholder in the change. As stakeholders, employees will reap the benefits that accompany change successes. With Supporting Change, team leaders and supervisors will learn to lead and help employees reinforce their personal goals in an unrelenting pursuit of and commitment to excellence that leads to success.
For detailed information on how we might be able to assist your firm in the area of managing change call us at 212 362 5215 or e mail : info@communicationstrat.com
Communication Strategy is a New York City based consulting firm with affiliates throughout the United States. We assist clients in the areas of Leadership and Organizational Development, Meeting and Performance Management, Customer Service Excellence and Employee Engagement.
Contact: David Hellman (info@communicationstrat.com)
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