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Customer Service Name Recall Training

Remember Me - New Customer Service Training Program

Remember Me - New Training Program Being Released September 18 
The most precious thing to any customer is their name. However, rarely will an employee remember someone’s name and use it. What is even worse is when you go to your bank, call your cell phone provider or credit card firm even though they have your name at their fingertips it will rarely be used.
Although our Feelings customer service training program emphasizes calling customers by name, we decided to develop a training program you can use with your total workforce so they remember and use your customer’s names.  If you want to emotionally lock customers into your organizations this training program for your workforce will work magic. ALL your employees need to start remembering customers and ALWAYS using their names. In today's competitive market this will give you a huge competitive advantage.
One of the reasons most employees and organizations do not use a customers name is they have never been trained to do so. No real emphasis. This is a skill and art that can be taught. Many firms do not understand the power of using their customer’s names. Being nice and polite is great, but part of advanced customer service is using the customers name repetitively during the conversation.
Remember Me is a 2 session training program of 2-3 hours per session. . Each session is designed to be spaced one week apart for maximum impact. For best results we always encourage you to mix participants from throughout the organization as much as possible. This builds teamwork, employee cooperation and team spirit. It breaks down the walls within an organization.



Remember Me customer service name recall training program includes 2 videos and a 148 page leader guide that is very user friendly. It is designed so anyone with enthusiasm, peer respect and a customer service bent can skillfully facilitate the training. The best facilitator keeps the discussion moving and rarely answers questions. Instead the leader tosses the questions back to participants. For best results 80% of the training time should be group discussion. The video serves to show examples that will teach the skills of remembering a customer’s name.
Each employee receives a 101 page attractively packaged 6" x 9" perfect bound participant book, that is used during the 2 training sessions.  Also used in the program are, a certificate of accomplishment, technique card and Remember Me customer service performance standard. 
The Facilitator kit with the 2 DVD's and leaders guide is $999 each for 1-4 sets. Each participant kit is $19 each. A start-up introductory kit includes the facilitator kit plus 25 participant kits for $1,399 that is being sold for $999 through October 31. This is a savings of $425 off the retail price. You are really getting 25 free participant kits to test drive the program.  Volume prices are available. You can also watch some of the video via the internet.

If you are interested in more information on "Remember Me " or one of our other customer service training programs please contact Communication Strategy via telephone at 212 362 5215 or e mail : info@communicationstrat.com

Contact: David Hellman (info@communicationstrat.com)