Communicating for Employee Engagement
Communicating for Employee Engagement
Making a decision to invest precious organizational resources of time . talent and finances it makes a lot of sense to perform an acid test to assure the results you expect to gain are mission critical. When you've done your due diligence and opted to measure the present level of Employee Engagement a next step is to train your managers in a process to get and keep engagement levels where you want them .
If you think communication isn't important in engaging your employees, please think again. Effective communication is an international concern. In October, the International Association of Business Communicators (IABC) held its 2009 Employee Communication Conference, where some of the hot topics included encouraging leaders to engage in meaningful two-way communication with employees and accelerating strategies for employee engagement. Communication plays a key role in the way employees do their jobs.
After 12 major studies on employee engagement, the IABC conference board defined employee engagement as "a heightened emotional connection that an employee feels for his or her organization, [and] that influences him or her to exert greater discretionary effort to his or her work." At least four of the studies focused on eight key drivers, including the following:
• Trust and Integrity - How well managers communicate and "walk the talk"
• Employee Development - The effort a company makes to develop employee skills
• Relationship With One's Manager - The level of value an employee has in the relationship with his/her manager
All of the studies showed that the direct relationship employees had with their managers was the strongest driver. The study also revealed that engaged employees outperformed their disengaged counterparts by 20 to 28 percentage points.
It stands to reason that communication and rapport-building between managers and employees is something organizations should pay attention to. Training managers in the area of communication gives them a powerful tool that can affect the entire organization, and at the same time it helps .engage and retain good managers.
The reality is that good relationships among managers and their employees are often strained. Many managers find communicating with clarity or checking to make sure their messages are understood to be a difficult part of their jobs.
Our Essential Skills of Communicating can help your organization's managers communicate with employees effectively, paving the way for employee engagement. This valuable seminar is available in a traditional classroom format, online format or blended (classroom and online) format. Essential Skills of Communicating helps managers understand that communication must be clear, two-way and open, and it gives them the opportunity to practice the seminar's skills themselves before taking them to the office.
Increasing your managers' communication skills can help engage every employee, increase productivity and help you retain great talent. And isn't that the work environment your organization wants?
Want to Learn More?
Call us at 212 362 5215 or e mail info@communicationstrat.com
Let's Communicate!
Communication Strategy is a New York City based consulting firm with affiliates throughout the United States. We assist our clients in such mission critical areas as Organizational and Leadership Development, Performance and Meeting Management, Customer Service Excellence and Team Building
Contact: David Hellman (info@communicationstrat.com)
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